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Quick Status Guide

Status	Description
New	Ticket has been created but not yet reviewed by staff
In Progress	We've assigned someone and started triaging
Awaiting Customer	Additional information is needed from you
Resolved	Your issue has been resolved
On Hold	We will revisit this ticket in the future
Canceled	The issue self-resolved or customer changed their mind

When creating a ticket, choose one of four priorities. Each level is shown with a color-coded button.

Priority	Description
Low	General inquiries, minor issues, non-urgent requests
Medium	Standard priority issues, typical support needs
High	Urgent issues affecting productivity
Urgent	Critical issues affecting operations; needs immediate attention